Need help? We've got you covered! Whether you're just looking for guidance or troubleshooting an issue, here's how to get the help you need!

Ask the AI bot

Our AI bot is the fastest way to find an answer! It integrates with our API and apps framework documentation to help you find what you need quickly and efficiently. It scans the documentation to provide answers, code samples, and direct links to helpful resources. At the end, you can also rate the quality of each answer to help us improve the responses.

You can access it from multiple locations:

The Need help button in the bottom right corner of the documentation
The Ask AI button in the top right corner of the Developer Center

Open a support ticket

If you've consulted our resources and still have questions or an urgent issue, you can open a ticket with our support team. Our support team can help with technical and non-technical questions related to app development, the API, and monetization.

When to open a ticket:

Urgent technical issues (e.g., API outages, account-specific errors)
Questions not answered in documentation or the developer community

Developers' community

The monday.com developers' community is a great place to ask and answer technical questions, stay up-to-date on the latest and greatest releases, and interact with developers around the world. You can ask new questions or utilize the search feature to review relevant resources and previous threads.

When to use the community:

General API and app development questions
Feature requests and feedback
Non-urgent troubleshooting with peer support

Categories

It is divided into five main categories to help organize posts and discussions:

Category	Description
monday Apps & Developers	Contains posts with technical questions, feedback, and discussions. If you want to create your own, ensure you're posting in the monday Apps & Developers category and include a question, discussion, or feedback tag.
Announcements	A dedicated section for monday.com employees to share relevant changes, updates, and releases with the community. Community members cannot post in this category.
Feature requests	Allows you to submit new feature requests and vote on existing ones. Top-voted feature requests will be reviewed quarterly. If you want to create your own, ensure you post in the monday Apps & Developers: Feature requests category. Once your request is published, click the Vote button in the top-right corner to add your vote.
Share your monday apps	A dedicated section for developers to share their monday.com apps with the community. If you want to share your app, ensure you're posting in the monday Apps & Developers: Share your monday apps! category.
Marketplace builders only	A dedicated section where marketplace builders interact with each other. It is accessible by invitation only.

Please note that while members of the monday.com team manage the community, not every topic is guaranteed to get a response from our team.

Provide feedback about the development process

We want to hear from you!

We're always looking to improve our products and processes. Using this form, you can share your feedback about your development experience, the API, or our documentation. These insights help shape our roadmap and identify issues.