App analytics

Looking for data about your app's installations, reviews, and listing page performance? This guide is for you!

As a marketplace app developer, gathering metrics about your app's performance, users, and listing page is essential. While you can measure your app's success independently, our built-in analytics offer a powerful alternative that gathers comprehensive insights and streamlines the process.

Located in the developer center UI, the Analytics section compiles data about your app's installations, uninstallations, reviews, and ratings. With all these insights at your fingertips, you can spend less time gathering data and more time on what truly matters.

Most data refreshes daily to ensure you consistently have the most up-to-date insights. Using these metrics, you can make informed decisions to improve your app's performance, enhance functionality, better understand your user base, and succeed in the marketplace.

These insights are only accessible through the UI, not the API, so it's crucial to understand the data provided in these sections. This comprehensive guide breaks down the data provided in each tab and widget so you can make the most out of your app's analytics. Let's get started!

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Pro tip

The data in these sections currently can't be downloaded or exported. If you need a copy, reach out to our team through this form!

Analytics

The Analytics tab in the left-hand menu contains information about your app's installations, reviews, and listing page performance. The section below walks through each tab and explains the available widgets. If you want to learn more about a widget in the UI itself, just hover over the small β“˜ icon!

Installs tab

The Installs tab contains valuable information about your app's installations and uninstallations. You can see each active install, install, uninstall, and where and when they occurred.

Top line metrics

The top line metrics chart shows the total number of active installs, installs, and uninstalls. An active install (blue) refers to an instance when a user installed the app and never uninstalled it; an install (green) refers to an instance when a user installed the app and either kept it installed or eventually uninstalled it. An uninstall (red) refers to the total number of users that uninstalled the app.

Active installs over time

The active installs over time chart shows the number of all-time active installs. An active install refers to an instance when a user installed the app and never uninstalled it. You can hover over the timeline in the chart to see the exact day a user installed the app.

Installs and uninstalls over time

The installs and uninstalls over time chart shows the number of installations (green) and uninstallations (red) the app had on a given day. You can hover over the timeline in the chart to see the exact day an installation or uninstallation occurred.

Overall accounts installing by monday.com plan

The overall accounts installing by monday plan chart displays your app's all-time installs by the account's monday.com subscription.

Overall accounts installing by account region

The overall accounts installing by region chart displays your app's all-time installs by account region.

Installs by the account's maximal size

The installs by the account's maximal size graph shows your app's all-time installs by the account's maximum size.

Recent installs log

The recent installs log contains all app installations in the past seven days. It includes the install timestamp, account ID, account name, region, team size, number of seats, account tier, and payment status*.

*This information is confidential and shared under the Developer Terms.

Reviews tab

The Reviews tab contains your app's ratings and reviews information. Here, you can see your app's average rating over the past year and a breakdown of all individual ratings and reviews. If your app doesn't have any ratings or reviews yet, you will see the following screen.

Rating score

The ratings score box shows your app's average score based on all ratings collected in the past 365 days.

For example: If your app received 9 five-star and 1 four-star reviews, the ratings score box would show an average score of 4.9 stars.

Reviews

The reviews box highlights all ratings given to your app in chronological order. This section breaks the data into four relevant columns: review, rating, date, account ID, and payment status*.

The review column contains the optional text review where users discuss what they liked or did not like about the app. This column is a helpful way to collect feedback about improving your app. The rating column shows the individual rating on a scale of 1-5 stars, and the date column displays the date the user left the review. If the user edits their review, it will still show the original post date in this column.

Since you can't access information on an individual level, the account ID column contains the account ID that each user belongs to. The payment status* column shares whether or not the account is a paying monday.com user.

*This information is confidential and shared under the Developer Terms.

Average rating score trend

The average app rating score trend widget displays your app's average rating over the past six months.

Listing tab

The listing tab contains detailed information about visits and interactions with your app's in-product marketplace listing page.

Funnel of customers from visiting the app listing page to clicking the main install CTA

The funnel of customers from visiting the app listing page to clicking the main install CTA widget shows the funnel of accounts from opening the app listing page to clicking the CTA in the past six months.

Conversion rates trend of customers from visiting the app listing page to clicking the main install CTA

The conversion rates trend of customers from visiting the app listing page to clicking the main install CTA widget shows the conversion rate of accounts from opening the app listing page to clicking the CTA in the past six months.

Users visiting the page

The users visiting the page widget displays the number of unique users who opened your app listing page in the past six months.

Users visiting the page over time

The users visiting the page over time chart shows the number of instances someone opened your app listing page in a given week in the past six months. You can hover over a specific week to see the exact number of app listing page views that occurred in that period.

Users visiting the page by source

The users visiting the page by source graph shows the top ten sources from which users opened your app listing page in the past six months.

Users visiting the page by marketplace category

The users visiting the page by marketplace category graph shows the number of users who accessed your app listing page from each menu category in the past six months.

Users visiting the page based on the search keyword on the marketplace

The users visiting the page based on the search keyword on the marketplace graph shows the top ten search words users typed before opening your app listing page in the past six months.

Trend of the top ten search keywords used by users visiting the page

The trend of the top ten search keywords used by users visiting the page graph shows the top ten search keywords in a given week from users that opened the app listing page in the past six months.

Users clicks on the developer's links

The users clicks on the developer's links graph shows the number of clicks on each category in the developer information menu. The statistics include the contact developer, developer website, privacy policy, terms of service, and pricing categories.

Use tab

Users using the app

The users using the app widget displays the number of unique users that opened, viewed, or used the app in the past 30 days.

Trend of users using the app

The trend of users using the app chart shows the week-by-week trend of unique users that opened, viewed, or used the app in the past six months.

Accounts using the app

The accounts using the app widget displays the number of unique accounts that opened, viewed, or used the app in the past 30 days.

Trend of accounts using the app

The trend of accounts using the app chart shows the week-by-week trend of unique accounts that opened, viewed, or used the app in the past six months.

Funnel of accounts from installing to using

The funnel of accounts from installing to using graph displays how many accounts installed the app vs. how many used it in the past six months.

Conversion rates trend of accounts from installing to using

The conversion rates trend of accounts from installing to using widget shows the week-by-week conversion rate of app installers to app users in the past six months.

Payment tab

Conversion from install to pay

The conversion from install to pay widget displays the rate of accounts that converted from app installers to paid subscriptions in the past six months.

Minimal days to pay

The minimal days to pay graph tracks the minimum number of days it takes after installation for an account to purchase an app subscription in the past six months.

Median days to pay

The median days to pay graph tracks the median number of days it takes after installation for an account to purchase an app subscription in the past six months.

Maximal days to pay

The maximal days to pay graph tracks the maximum number of days it takes after installation for an account to purchase an app subscription in the past six months.

Funnel of accounts from installation to purchasing

The funnel of customers from installation to purchasing graph displays how many accounts made it to each part of the installation-to-purchase funnel in the past six months.

Conversion rate trend of accounts from installation to purchasing

The conversion rate trend of customers from installation to purchase widget shows the week-by-week conversion rate of app installations to paid subscriptions in the past six months.

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