The Reviews tab in the Developer Center displays your app's ratings and reviews. Here, you can view your app's average rating, explore individual reviews, and analyze user feedback trends.

Marketplace ratings and reviews are key indicators of your app's quality, reliability, and user satisfaction. Analyzing this data helps you:

Identify areas for improvement
Build trust and credibility
Better understand your customers
Prioritize fixes or new features based on feedback

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Hover over any ⓘ icon in the dashboard to view detailed explanations for each metric.

Widgets Overview

The Reviews tab is comprised of a handful of widgets to track different metrics:

Widget Title	Description	Notes
Rating score	Displays the app’s average star rating over the past 365 days	Based on reviews from paying monday.com customers
Reviews	Chronological list of all user ratings and reviews, including: Review: Optional written feedback from the user Review status: Whether the review is publicly visible or hidden Rating: Star rating (out of 5) Reply: Your optional response Date: Date the original review was posted (edits don’t change the timestamp) Account ID: Account associated with the reviewer Payment status: Indicates whether the account is a paying monday.com customer	👍 This information is confidential and shared in accordance with the Developer Terms. Customer reviews appear in the marketplace only once your app has received five or more reviews. In the Developer Center, you can view all submitted ratings and reviews, regardless of whether they’re publicly visible in the marketplace.
Average rating score trend	Week-by-week trend of the app’s average rating over the past six months

Widget Title

Description

Notes

Rating score

Displays the app’s average star rating over the past 365 days

Based on reviews from paying monday.com customers

Reviews

Chronological list of all user ratings and reviews, including:

Review: Optional written feedback from the user
Review status: Whether the review is publicly visible or hidden
Rating: Star rating (out of 5)
Reply: Your optional response
Date: Date the original review was posted (edits don’t change the timestamp)
Account ID: Account associated with the reviewer
Payment status: Indicates whether the account is a paying monday.com customer

👍 This information is confidential and shared in accordance with the Developer Terms.

Customer reviews appear in the marketplace only once your app has received five or more reviews. In the Developer Center, you can view all submitted ratings and reviews, regardless of whether they’re publicly visible in the marketplace.

Average rating score trend

Week-by-week trend of the app’s average rating over the past six months

Export the Data

You can export data from most widgets on the Reviews page as a CSV file for further analysis or sharing.

To export:

Navigate to the Reviews tab.
Click the three dots (…) in the top-right corner of the relevant widget.
Select Download CSV.
Open the CSV file from your local device.