Marketplace app ratings and reviews are important indicators of your app's functionality and performance. They provide users with confidence and valuable information to help them make informed decisions while creating a direct feedback loop. You can utilize their input to address concerns and improve your app.

Higher ratings can help attract new customers and retain existing ones. They reflect your app's popularity and quality. Eventually, top-rated apps will be considered when awarding labels and badges, returning search results, creating "premium" categories in the marketplace, and suggesting apps.

To increase your score, focus on delivering a great user experience and building strong relationships with your customers.

Eligibility

To submit a rating, you must be a current or past user and have the app installed in your account. Ratings can't be submitted for previously installed apps that were later removed.

Each user within an account can submit their own. Ratings can be updated anytime, and any updates will overwrite the previous submission.

Concepts

Users can submit ratings between 1 and 5 stars, where 1 is the lowest and 5 is the highest. They can also leave an optional text review. Individual ratings and reviews are publicly visible in the app marketplace.

Once your app has received at least five ratings, they are combined into an average score displayed on your app listing page. This score reflects your app's lifetime average rating from paying monday.com customers—ratings from trial accounts are not included

How to view ratings

App developers

You can access review information in the Reviews tab. There, you will see your app's average rating, along with a breakdown of individual ratings and reviews.

Customers

Customers can see an app's ratings and reviews on your app's marketplace listing page. They can also see your average app rating across all apps on the Partner Page.

How to get ratings

Ratings are integral to your app's success, but mean nothing if users don't leave them. We've built a handful of methods to encourage users to leave ratings.

Send the user a custom URL

One of the best ways to prompt users to rate your app is through a custom URL. The URL will send users directly to your app with the rating modal open so they can quickly and easily leave a rating and review.

This method requires you to create the embeddable URL manually. Once created, you can embed the URL in customer emails to encourage them to leave ratings. Customers must be logged in to monday on their device, or it will redirect them to the monday homepage.

<account_slug>.monday.com/apps/installed_apps/<app_id>?openRatingDialog=true

Prompt the user in your app

You can open the rating popup in your app using an SDK method as well. After a user completes a key flow in your app or has used it for a while, you can ask them to rate you in the marketplace.

monday.execute('openAppRatingPopup');

Default behaviour

monday will prompt users to rate your app when they open the Installed Apps page. The pop-up only appears once, even if users close out of it without rating the app. You do not need to implement anything in your app for this method.

FAQs

How will monday ensure that no damage is done to apps?

We've established a minimum threshold of reviewers to avoid damage to an app's rating. Each app must have five or more reviews before the average score appears on the app card.

We ensure that one negative review cannot destroy an app's rating by displaying the average score. Individual ratings and reviews are also carefully monitored to mitigate any risks of damage.

How will monday manage "fake" ratings?

The rating calculations do not include reviews from monday.com trial users. You will still see the reviews as an app developer, but they will not impact your overall rating. The only ratings used in the calculations are those from users with paid monday.com platform subscriptions.

Will marketplace partners know the version of their app that the user rated?

No! However, we'll consider adding it in the future based on relevant feedback.

My app has a low average rating. Can I contact users to rate my app or to better understand their feedback?

You can use the custom URLs mentioned above to prompt users to rate your app. You can also contact the app installer directly through the email address sent in the install webhook.