Marketplace app ratings and reviews are important indicators of your app's functionality and performance. They provide users with confidence and valuable information to help them make informed decisions while creating a direct feedback loop. You can utilize their input to address concerns and improve your app.

Higher ratings can help attract new customers and retain existing ones. They reflect your app's popularity and overall quality, making it essential to maintain quality apps and build relationships with customers to help increase your score. Eventually, top-rated apps will be considered when awarding labels and badges, returning search results, creating "premium" categories in the marketplace, and suggesting apps.

Eligibility

To submit a rating, you must be a current or past user and have the app installed in your account. Ratings can't be submitted for previously installed apps that were later removed.

Each user within an account can submit their own. Ratings can be updated anytime, and any updates will overwrite the previous submission.

Scale

Ratings follow a scale of 1 to 5 stars, where 1 is low and 5 is high.

Marketplace score

Users can submit ratings between 1 and 5 stars and leave an optional textual review. Only developers can see textual reviews, but ratings are combined to form an average score displayed in the marketplace. Apps must have five or more ratings to calculate the score.

The score is an average of your app's lifetime ratings from paying monday.com customers. It does not include ratings from monday.com trial users.

Viewing ratings

You can access rating information in the App Analytics tab. There, you will see the overall score based on the rating logic. You can also access each rating, including the score (out of five), text review, and account ID. This information is only accessible on an account level, not an individual level.

Customers can see the average rating score on the app card and app listing page in the marketplace.

How to get ratings

Ratings are integral to your app's success but mean nothing if users don't leave them. We've built a handful of methods to encourage users to leave ratings.

Custom URLs

One of the best ways to prompt users to rate your app is through a custom URL. The URL will send users directly to your app with the rating modal open so they can quickly and easily leave a rating and review.

This method requires you to create the embeddable URL manually. Once created, you can embed the URL in customer emails to encourage them to leave ratings. Customers must be logged in to monday on their device, or it will redirect them to the monday homepage.

Rating pop-up

We prompt users to rate the app through a pop-up that appears when they open the Installed Apps page. The pop-up only appears once, even if users close out of it without rating the app. You do not need to implement anything in your app for this method.

FAQs

How will monday ensure that no damage is done to apps?

We've established a minimum threshold of reviewers to avoid damage to an app's rating. Each app must have five or more reviews before the average score appears on the app card.

We ensure that one negative review cannot destroy an app's rating by displaying the average score. Individual ratings and reviews are also carefully monitored to mitigate any risks of damage.

How will monday manage "fake" ratings?

The rating calculations do not include reviews from monday.com trial users. You will still see the reviews as an app developer, but they will not impact your overall rating. The only ratings used in the calculations are those from users with paid monday.com platform subscriptions.

Will marketplace partners know the version of their app that the user rated?

No! However, we'll consider adding it in the future based on relevant feedback.

My app has a low average rating. Can I contact users to rate my app or to better understand their feedback?

You can use the custom URLs mentioned above to prompt users to rate your app. You can also contact the app installer directly through the email address sent in the install webhook.